Terms and conditions of sale and use

1. Seller identity

The services offered under the Love Room Spa name are sold by SCI IMMO TORDESILLAS, a French property-holding civil company with share capital of €10,000, registered under SIREN number 851 377 986 and SIRET number 851 377 986 00019, whose registered office is at 28 allée des Hortensias, 78710 Rosny-sur-Seine.

William Xavier is responsible for Love Room Spa and is the customers’ point of contact.

Email: contact@loveroomspa.com. Telephone: +33 (0)7 87 33 97 66.

2. Purpose and acceptance

These terms govern bookings for La Duchesse 1976, stay options and gift cards purchased on loveroomspa.com.

Customers can review them before payment. The contract is formed when the customer confirms the order after viewing the summary and accepting these terms. The customer receives confirmation on a durable medium at the email address provided when placing the order.

3. Services and prices

The essential features, available dates, duration, nightly rate and option prices are shown in the booking journey before payment.

Prices are stated in euros and include all taxes. Tourist tax and any mandatory supplement are displayed before confirmation when applicable. The total amount due is shown before payment.

The price includes household linen, internet access, water and electricity consumption within the following limits: 100 kW of electricity per day and 0.35 m³ of water per person per day, as well as end-of-stay cleaning. Consumption above these thresholds may be billed separately at the rates charged by the energy and water suppliers. For stays of 7 nights or more, linen is renewed weekly and weekly cleaning is included, excluding dishes and household waste. The customer must put away personal belongings so that this service can be carried out.

Optional services are included only when they appear in the booking summary.

Photographs illustrate the atmosphere and facilities. They do not replace the description of the service booked.

4. Booking and payment

The booking becomes firm once payment has been approved and confirmation has been sent. If payment fails or is abandoned, the date is not guaranteed.

The customer uses the payment methods offered when placing the order. Payments are processed by the secure providers shown in the booking journey. Love Room Spa does not receive the full bank-card number.

Before paying, the customer checks the dates, number of guests, options, contact details and total amount. Any error must be reported without delay.

5. No right of withdrawal for accommodation on specified dates

Under Article L221-28, paragraph 12 of the French Consumer Code, the right of withdrawal does not apply to the booking of accommodation supplied on a specific date or during a specific period.

The cancellation and amendment terms below remain applicable.

6. Cancelling or amending a booking

Cancellation is free of charge up to 7 days before arrival. After that deadline, the booking is non-refundable.

An amendment can be requested up to 7 days before arrival, subject to availability and any price adjustment. No amendment is possible less than 7 days before arrival.

The request must be made through the contact form or by calling +33 (0)7 87 33 97 66. Confirmation from Love Room Spa by email or telephone is required for the amendment or cancellation to be valid.

If Love Room Spa cancels the service, the customer is informed as soon as possible and receives a refund of the sums collected for the unperformed service. The customer’s statutory rights in the event of improper performance remain applicable.

7. Arrival, departure and access

Standard arrival is available between 6 p.m. and midnight. The customer gives their arrival time in advance. Departure must take place no later than noon.

When the corresponding options have been booked and confirmed, early arrival is guaranteed from 4 p.m. and late departure is guaranteed until 2 p.m.

Access is self-service. Before arrival, the customer receives the necessary information and access code. The customer is responsible for providing a valid telephone number and email address.

8. Stay options

To ensure preparation, all options must be booked before 6 p.m. on the day before arrival. After 6 p.m. on the day before arrival, they can no longer be added online. The night can still be booked without options.

An option is confirmed only when Love Room Spa confirms it by email or telephone, whether in a booking confirmation, order confirmation or any other confirmation.

9. Gift cards

The €193 card is valid for one night from Sunday evening through Thursday evening inclusive. The €214 card is valid every day of the week.

The nights of 14 February, 24, 25 and 31 December, and 1 January are excluded. Booking remains subject to availability and to the conditions of the rate purchased.

The card is valid for 24 months from the date of issue. Its code is unique. It is created after payment has been confirmed and can be used only once. An unknown, expired, revoked or previously used code will be refused.

The recipient contacts Love Room Spa by telephone on +33 (0)7 87 33 97 66 or through the contact form, quoting the code. Love Room Spa checks the code and then confirms an available date that complies with the card’s rate.

Options purchased with the card are recorded with it. Additional options may be requested when choosing the date. All options remain subject to the 6 p.m. deadline on the day before arrival.

A gift card purchased online without a specified stay date benefits from the statutory 14-day withdrawal period from the date of purchase. To exercise this right and obtain the procedure, the purchaser must contact Love Room Spa before the deadline by calling +33 (0)7 87 33 97 66 or using the contact form.

Once that period has expired, the card can no longer be cancelled or refunded. If Love Room Spa validates the code during those 14 days in order to book a stay date, the card is considered used as soon as that date is confirmed and can no longer be cancelled or refunded, even if the stay has not yet taken place.

The booked date can be changed up to 7 days before arrival, subject to availability. To request a change, the recipient contacts Love Room Spa and provides the card code and booked date. Less than 7 days before arrival, the date can no longer be changed.

10. Security deposit

An €800 security deposit is required by bank card as a pre-authorisation, not as a debit. The amount is blocked 48 hours before arrival and released 48 hours after departure, provided no damage, missing item, abnormal cleaning requirement or breach of the stay rules is found.

The secure link is provided in the confirmation email. The amount is blocked 48 hours before arrival. If there is no damage, loss or justified expense, the pre-authorisation is released 48 hours after departure. How long it then takes to appear on the account depends on the cardholder’s bank.

In the event of damage, loss or additional costs, Love Room Spa informs the customer and provides supporting evidence. Any amount claimed must correspond to the loss actually identified.

11. Occupancy and conduct

The suite accommodates no more than two adults. Everyone staying must have been declared in the booking. The booking cannot be transferred without Love Room Spa’s written agreement.

Pets are not allowed. The accommodation is non-smoking. Parties, professional activities, unlawful activities and disturbance of neighbours are prohibited.

The customer must respect the facilities, safety instructions, quiet enjoyment of the premises and applicable law. The customer is liable for damage caused by them or by their companion.

Internet access must be used in accordance with French law. The customer is responsible for use of the connection during the stay.

12. Hot tub, safety and accessibility

The customer must follow the hot-tub instructions and refrain from any use that is incompatible with their state of health or with a healthcare professional’s recommendations.

The layout may not suit certain mobility or accessibility needs. Before booking, the customer can contact Love Room Spa for a factual description of access and facilities.

13. Cleanliness, condition and damage

End-of-stay cleaning is included, subject to normal use. The customer leaves the dishes put away, waste in the provided containers and the accommodation in a reasonable condition.

Any incident, missing item or defect noticed on arrival must be reported without delay using the telephone number provided before arrival. Love Room Spa may charge justified costs made necessary by damage, a missing item, abnormal cleaning or failure to comply with the stay rules.

14. Liability and force majeure

The customer declares that they hold personal civil-liability insurance covering holiday rentals, in particular through holiday-resort cover.

Love Room Spa is not liable for the loss, theft or damage of the customer’s personal belongings, except where it is legally liable.

Each party is liable for direct damage resulting from its faults within the limits provided by law. These clauses do not restrict the customer’s mandatory statutory rights.

Neither party is liable for a failure caused by an event recognised as force majeure under French law. The affected party informs the other as soon as possible and seeks a proportionate solution.

15. Personal data

Information required for booking, payment, gift cards, security and customer support is processed in accordance with the privacy policy.

16. Complaints

Any complaint must first be sent to Love Room Spa through the contact form or by post to 28 allée des Hortensias, 78710 Rosny-sur-Seine. The customer must state the booking number, stay dates and precise subject of the request.

17. Applicable law and disputes

These terms are governed by French law. In the event of a dispute, statutory rules on territorial jurisdiction apply. No clause requires a consumer to bring proceedings before a court other than one available to them under the law.

18. Applicable version

The applicable version is the one accepted when the order is placed. Love Room Spa retains evidence of that acceptance and sends the contractual information to the customer on a durable medium.